ETypist

Company

>50

Location

Ohio, USA

Team Size

5 Members

E-Typist is a global transcription service software specialized in transforming audio and video content into accurate written text.With a focus on 99% accuracy, it provides services that are both affordable and fast. Its hassle- free solution caters to all transcription requirements, ensuring that words are captured accurately and efficiently.

Client Challenges

Manual Transcription: Typists manually transcribe audio recordings, which is time-consuming and prone to errors.
Volume Limitations: On average, they complete fewer than 50 audio files daily, limiting their capacity to handle larger workloads.
Inconsistent Audio Quality: Varying audio quality from clients may complicate transcription accuracy and efficiency.
Formatting Requirements: Transcribing into client-specific formats can be cumbersome and add to the workload.
Dependence on Proofreading: The need for a proofreader adds an extra step to the process, slowing down turnaround times.
Integration Issues: While they use an off-the-shelf solution for audio messages, it may not fully meet their needs for seamless workflow integration.
Scalability Challenges: As demand grows, their current processes may hinder their ability to scale efficiently.

SaaS Application Development: Built a SaaS application to automate the entire process from client audio uploads to transcribing and returning documents.
AWS Transcribe Integration: Implemented AWS Transcribe services to automate transcription based on user profession and language.
Seamless Workflow: Integrated the transcription service with cloud storage and the phone system for a smooth user experience.
Mobile App Creation: Developed a mobile app allowing clients to use the same sign-in credentials as the web platform for quicker audio submissions.
FIFO Queues for Typists and Proofreaders: Established First-In-First-Out (FIFO) queues for typists and proofreaders based on configurable business parameters, prioritizing premium customers.

Rapid MVP Delivery

Delivered the initial Minimum Viable Product (MVP) quickly, preventing E-Typist from shutting down due to an expiring off-the-shelf product license.

Cloud-Native & Scalable

Collaborated with AWS to facilitate a smooth migration process.

Business Growth

Enabled the customer to grow their business by five times in less than six months through the implemented automation processes.

Ongoing Support and Enhancements

Currently offering various enhancements alongside support and maintenance services to further improve their operations.

“

NCompas helped us completely transform our transcription workflow with a powerful, automated SaaS solution integrated with AWS Transcribe. Their fast MVP delivery saved us from disruption, and the new system enabled us to grow 5X in just six months. They’ve been a true tech partner every step of the way.

—Vivian Saxe, CEO at E-Typist

”