Sirva

Company

>1000

Location

Ohio, USA

Team Size

15 Members

Sirva Relocation is a global provider of relocation and moving services, specializing in employee relocations and international moves.They offer personalized support and innovative solutions to simplify the relocation process, ensuring a smooth transition for individuals and businesses. With a presence in multiple countries, Sirva leverages local expertise to meet diverse client needs.

Problem Statement:

Complex Workflows: Managing intricate workflows that involve communication with multiple B2B applications can lead to inefficiencies.
Manual Approval Processes: Relying on manual approval processes across organizations increases the potential for delays and errors.
External System Integration: The workflow system requires authorization with external systems, complicating data access and processing.
Partner Management Challenges: The need for a partner management system that allows dynamic configuration and rule-setting can create operational difficulties.
Data Accessibility: Ensuring that back-office staff have readily available data from Salesforce to manage customer queries can be challenging, impacting response times.
Coordination Across Organizations: Coordinating activities and approvals among various large organizations may result in miscommunication and fragmented processes.

IBM BPM Implementation: Chose IBM BPM as the business process management platform for its robust tools to author, test, and deploy business processes, enhancing visibility and management.
Integration with Services: Integrated IBM BPM with various internal and external services to streamline workflows and improve efficiency.
MuleSoft as Enterprise Service Bus: Utilized MuleSoft as the enterprise service bus to facilitate data movement between applications, ensuring seamless integration.
Database and API Connectors: Employed database and API connectors in MuleSoft to connect with asynchronous web services, enhancing data accessibility.
Salesforce Integration: Integrated Salesforce, the system of record for customer information, using MuleSoft to ensure that back-office staff have access to real-time data for managing customer queries.

Advisory Services

Delivered advisory services to design and architect the business process flow management system, providing clear direction on technology, talent, and cost guidelines.

Talent Provisioning

Recruited talent across various technologies within six weeks, ensuring timely project completion within budget

Customer Engagement

Actively engaged in customer and inter-department communications to facilitate integration between internal and external systems.

Global Scalability

Developed a scalable solution to handle international customers, accommodating multiple languages and enhancing global reach.

“

NCompas played a crucial role in streamlining our complex workflows through seamless Salesforce and MuleSoft integration. Their expertise in IBM BPM and cloud advisory helped us build a scalable, efficient system that improved internal coordination and global customer response times. A reliable partner for enterprise transformation.

—Team Sirva Relocation

”