Supply Side

Company

>50

Location

Ohio, USA

Team Size

5 Members

SupplySide USA is a leading supplier of packaging, shipping, and storage products serving over 9,000 specialty retail outlets across North America. Through their B2B web portal, they enable small and large retailers to easily order packaging materials while maintaining brand consistency via custom portals for enterprise clients.

Problem Statement:

Legacy System Limitations: The existing B2B web portal faced serious limitations in scalability and order volume handling.
Payment Integration Issues: Persistent issues with PayPal integration hindered transaction reliability.
Server Infrastructure Risks: On-premise servers lacked the scalability and security required for rapid growth.
Maintenance Delays: The platform required faster deployment cycles and proactive system health monitoring.

Cloud Modernization: Migrated the legacy application to AWS for improved scalability, security, and reliability.
B2B Portal Upgrade: Rebuilt the web application using ASP.NET, including seamless integration with PayPal for fast, secure checkouts.
ERP Integration: Enabled real-time updates between the web app and internal ERP systems to ensure data accuracy and order tracking.
High-Volume Readiness: Implemented a cloud-based queuing mechanism to manage sudden spikes in orders.
Automated Monitoring: Established health alerts and automatic database backups for proactive incident management.
CI/CD Pipeline: Set up a modern deployment process for rapid release of new features and fixes directly to AWS.

Order Growth

Daily order volume scaled from 40 to over 500 orders seamlessly.

Infrastructure Resilience

Enhanced performance and security through AWS-based modernization.

Reliable Transactions

Resolved payment issues with robust PayPal integration.

Future-Ready Platform

Positioned SupplySide to confidently scale further with cloud-native architecture.

“

Since partnering with NCompas, we've experienced a significant increase in sales. Their team kept us informed throughout the development process, ensuring transparency and visibility every step of the way. We're truly impressed with the outcome of the project; it aligns perfectly with our business needs and goals.

—Tim Spicer, VP of Marketing, Supply Side, Ohio

”